Mitel believes that all users should have the ability to communicate using the best technology has to offer. Mitel knows not everyone understands information in the same language and not all people send and receive communications the same way. Based on this insight, its products and services continue to enable all individuals to communicate efficiently and effectively in a way that is natural to them.
Mitel designs its products to make sure that what Mitel offers is accessible to everyone, regardless of their physical limitations. Mitel’s solutions offer features that provide, or work with assistive technology to provide, telephone communications, e-mail, voice mail, fax, and PC desktop applications to disabled users. All solution components, from its telephones to applications including the Mitel Unified Communicator Advanced and Mitel NuPoint Unified Messaging, adhere to the strictest worldwide accessibility standards, including those from the following organizations:
- United States Access Board: Electronic and Information Technology (E&IT) Accessibility Standards (section 508 of the Rehabilitation Act). The E&IT is a global market where the use of international standards benefit agencies and people with disabilities by reducing the costs that would be associated with designing and developing different products to meet conflicting requirements in different markets. Section 508 of the Rehabilitation Act implements telecommunications requirements for persons with disabilities. This is in support of the Americans with Disability Act. Section 508 offers the following:
- Expertise in human interface design to deliver products with simplified, intuitive user interfaces
- Strategic technology relationships to deliver solutions that address people with special needs and disabilities
- Strict development processes evaluate and identify areas that will provide disabled people with the same access and opportunities to use its products as those who are not disabled. World Wide Web Consortium Web Accessibility Guideline ISO TC 159: Software Accessibility
- ISO TC 173: Technical Systems and Aids for People with Disabilities
- ISO/IEC Guide 71: Guidelines for standards developers to address the needs of older persons and persons with disabilities
- ANSI C63.19: Wireless Hearing Aid Compatibility
- IEC TC 100: Ease-of-use of appliance controllers to meet the needs of people with disabilities (Japan)
- SOGITS N1032 – EN for DG XIII (European Standards)
- Nordic Standards for Accessibility
As accessibility garners increased attention and priority around the world, it cannot help but drive new technological advancements. Mitel will continue to be on top of these innovations, incorporating them into its products and ensuring that disabled users always have access and opportunities.