- Retail
- North America
- Midsize
- Premise
Swisher Hygiene
Swisher Hygiene is the leading provider of commercial hygiene products and services in North America, serving more than 30,000 customers across hospitality, retail, healthcare, foodservice, and education. Keeping communications reliable across more than 100 locations nationwide meant managing a mix of regional ISPs and connection types, from DSL to cable to T1, a level of complexity that made network issues difficult to detect and resolve quickly.
At a Glance
Swisher worked with Mitel to deploy a Mitel Unified Communications solution across its locations, including MiVoice Business, MiVoice Border Gateway servers, and a Mitel 3300 controller at its Charlotte headquarters, supporting more than 300 IP phones nationwide. To keep that network running reliably, Swisher added Mitel Performance Analytics, which delivers 24/7 performance and availability monitoring, secure remote access, and real-time alerts when issues are detected, down to the individual IP handset.
“The Mitel Performance Analytics system has given us confidence in the reliability of our phone systems. The system’s monitoring and alerts ensure that performance or availability issues can be addressed early, helping us to avoid downtime and disruption to service. In addition, secure access to remote locations eliminates the cost of onsite visits for troubleshooting. Mitel Performance Analytics is a cost-saver that has delivered a solid return on investment for Swisher.”
-Brian McSweeney, Systems Administration Manager, Information Technology, Swisher Hygiene
Goals
- Pinpoint issues quickly across more than 100 locations, each managing its own mix of regional ISPs and connection types (DSL, cable, T1)
- Manage a complex, geographically distributed network from a single view
- Maintain uptime to protect Swisher's customer service commitment
- Reduce the cost and time required to troubleshoot problems at remote locations
Results
- Full visibility into every remote IP phone's status (in service, disconnected, never connected, or unprogrammed) across all locations
- Issues isolated to the specific location or ISP causing them, rather than a broad search across the network
- Real-time alerts catch performance and availability issues before they disrupt customer-facing service
- Remote access eliminates the cost of onsite troubleshooting visits
- Cost savings and ROI confirmed independently by both Swisher and their Mitel partner, ComRes
Mitel Performance Analytics is deployed across nearly 1,000 enterprise and service provider networks worldwide.